Shipping & Delivery Policy

Last Updated: October 4, 2026

Thank you for shopping at Oktobre Studio. Below are the terms and conditions that constitute my Shipping Policy.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email.
  • Custom / Personalised Orders: Personalised or custom illustration and stationery orders require an additional production window before dispatch.
  • You will receive a notification email from me once your order has been packed and shipped.

2. Shipping Options & Rates

Shipping costs are calculated at checkout based on the size and weight class of the items in your order:

  • Small / Letters:
    • Standard Untracked (Default): £1.55
    • Tracked Upgrade (Optional): £2.90
  • Standard Parcel: Tracked Delivery is £3.50.
  • Heavy / Tubes: Courier / Parcel Tracked is £3.50.

3. Order Tracking

  • Tracked Orders: If you select an option with tracking (Tracked Upgrade, Standard Parcel, or Courier / Parcel Tracked), you will receive a tracking link in your dispatch email as soon as your package is on its way. Please allow up to 24 hours for tracking updates to populate.
  • Untracked Orders: Standard Untracked shipping (£1.55) does not include step-by-step online tracking updates.

If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact me at loesche@oktobrestudio.com with your name and order number, and I will gladly look into it for you.

4. Incorrect Delivery Addresses

Please double-check your shipping address during checkout. I am not responsible for orders shipped to an incorrectly supplied address. If you notice an error in your address, please email me immediately at loesche@oktobrestudio.com so I can update it before dispatch.

5. Damaged, Lost, or Missing Items

If your order arrives damaged or there are missing items:

  • Please email me at loesche@oktobrestudio.com within 48 hours of receiving your delivery.
  • Include your order number, details of the issue, and photos of the packaging and items as they arrived.
  • I address damage and missing claims promptly on a case-by-case basis to arrange a replacement or solution.

6. Contact Me

If you have any questions regarding your delivery, shipping options, or an existing order:

Shopping Cart
Scroll to Top